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Technical Support

SFR Recruitment Solutions
Posted a day ago, valid for a day
Location

Birmingham, West Midlands B4 6FQ

Salary

£35,000 per annum

Contract type

Full Time

Employee Assistance

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Sonic Summary

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  • Our client is a leading manufacturer of Cylinders and Door Hardware products seeking a Technical Manager.
  • The position requires a minimum of 5 years of experience in technical management, preferably in the lock manufacturing industry.
  • The successful candidate will be responsible for product specification, testing, certification, and technical support, ensuring high standards of quality and performance.
  • The salary for this role is competitive and commensurate with experience, reflecting the importance of the position.
  • Additional benefits include 24 days of holiday, a company pension, and a reduced price gym membership.

Our client is a leading manufacturer of and Cylinders and Door Hardware products.

Technical Manager will play a crucial role in managing and overseeing product specification, testing, certification, technical support, master keying, and training. This means that a strong technical background, exceptional organizational skills, and a keen eye for detail are required to succeed at the role. The successful candidate will be a self-starter, able to work off their own initiative, while ensuring our products meet the highest standards of quality and performance, contributing significantly to our market leadership.

Key Responsibilities:

  1. Product Specification and Testing Management
  2. Product Certification Management:
  3. Market Research and Analysis:
  4. Technical Support and Customer Service:
  5. Master Keying Management:
  6. Quality Assurance:
  7. Technical Training:

Qualifications: Proven experience in technical management, preferably within the lock manufacturing industry but not essential.

  • Strong knowledge of product specification, testing processes, market research methodologies, and quality management systems.
  • Familiarity with master keying principles, including key system design and implementation.
  • Must have a full UK driving license.

Require Skills: Communication: Excellent verbal and written communication skills for effective collaboration with teams and stakeholders.

  • Attention to Detail: Keen eye for detail to maintain high standards of product quality and accuracy.
  • Self-Starter: Proactive and able to work independently with minimal supervision.
  • Problem-Solving: Excellent analytical and problem-solving skills, with the ability to prioritize tasks, and make data-driven decisions.
  • Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines and address technical issues and customer inquiries promptly.

Benefits:

  • 24 days holiday
  • Bank holiday and Christmas shut down
  • Duvet days
  • Company pension
  • Company days out
  • Reduced price gym membership
  • 24/7 employee assistance programme
  • Bright HR benefits package
  • Free parking

Please get in touch for more information about this role!

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