3rd Line IT Support

Role: 3rd Line IT Support Engineer - Dynamic MSP
Salary: 40,000
Location: Birmingham (Hybrid)

Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment?

We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of ensuring our advanced systems run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for.

In this critical role at our client's innovative company:
- You will utilize your proven expertise handling complex support queries that escalate beyond 2nd line.
- Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates.
- Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption.
- assist in project based work such as migrations, server builds, network deployments and more

The ideal candidate brings:
- Demonstrable depth of knowledge from previous roles supporting diverse technologies at a third-line level
- An understanding of how vital their work is when operating across various functions - providing both user support and contributing technical insights towards strategic initiatives

While specific qualifications aren't stipulated here, substantial real-world problem-solving experiences have equipped you well. If all these resonate strongly with who you are professionally-let us help steer your journey forwards into rewarding terrains where every day presents fresh challenges matched by equally refreshing rewards.

To apply, please send an up-to-date CV to be considered

jordan . hughes @ intechnologygroup . com

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.