Gleeson Recruitment Group have just been briefed on a fantastic opportunity for an experienced Senior Network Engineer to join a reputable and growing business based just outside of Birmingham. Key experience with the Microsoft 365 suite is required, specifically Azure experience, Intune experience would also be an advantage.

The engineer will be expected to work closely with the Head of IT Infrastructure and other stake holders to test and implement technical solutions from a project / deployment aspect and also deal with IT escalations from other members of the IT team and to manage issues until completion.

The role is a mixture of BAU and project work which will occasionally involve working some evenings and weekends to minimise downtime with the practices (expenses and overtime will be paid) - The client has a number of different site layouts due to acquisitions and the successful candidate has to occasionally expect the unexpected when undertaking project work.

Main purpose & goals

To be an escalation point for incidents / issues that less experienced engineers are unable to resolve or may need guidance with.
To plan and carry out maintenance and upgrades in the future proofing of the IT systems, providing advice and produce proposals as a contribution towards strategic business planning.
To be a critical person to assist in transforming the current varied IT estate to a standardised IT platform that is 'best in class' and allows the business to deliver its commitment to excellence.
To monitor and proactively make adjustments to ensure the availability and performance of infrastructure based services throughout all sites.
Deliver 'best in class' operational IT Infrastructure services, solutions and IT project delivery, underpinned by clear KPIs and metrics.
Strong operational IT Infrastructure related service delivery - adhering to ITIL 'best practice' processes.
Strong IT Infrastructure related project delivery - adhering to PRINCE2 (or equivalent) 'best practice' processes.
To provide clear and concise communication across all aspects of infrastructure services where required.
To provide support, coaching and develop members of the team to be the best they can be.

Experience

Extensive experience of operating in a corporate / mid size enterprise level IT Infrastructure role
Experience of consolidating a wide variety of technologies into a standardised offering.
Experience of developing and delivering IT solutions and
Extensive experience of enterprise level IT Infrastructure solutions e.g. Microsoft O365 and Azure, Microsoft Server and EUC technologies, Virtualisation ( Hyper-V / VMWare), Backup (Acronis), Identity & Access Management (AD / Okta etc.), Cisco / HP networking technologies, Firewall technologies etc.
Experience of Wireless technologies, configuration and implementation (UniFi / Meraki).
Experience of operating within 'best practice' operational service processes, such as ITIL.
Experience of IT Security 'best practice' - processes and technologies.
Experience of asset management systems.
Experience of AV Packages in particular Acronis Cloud Protect
Managing and Deploying with Microsoft Intune

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