We have an exciting opportunity for a Deployment manager to join our digital team in Compass Group UK&I. Reporting to the Head of Digital Deployment you will be responsible for the unit deployments of our award-winning digital restaurant solutions. bringing together app’s, pos, kiosks, AI tray scanning and many more features under our own Time2Eat brand. Currently live in over 300 outlets and growing.

As a deployment SME, you will work with some of the most prestigious client brands and locations across our UK&I sectors. Engaging with senior stakeholders and cross sector operations teams you will determine & advise on the best digital solutions that excite our customers driving efficiency & profitability.

You will oversee, plan and lead multi-site mobilisations ensuring all stakeholders are aligned and deliver to actions and timescale. You will also work closely with our third-party providers to ensure all deployments are scalable, agile, and delivered at pace.

The wider UK Digital & Technology team is based out of Rubery near Birmingham. As a collaborative team you will be seen as an active contributor working closely with our product managers and business partners.

As a “mobile worker” there is a requirement to visit sites and office locations across the UK&I. You will also be expected to attend the office a minimum of one day per week.

The Role:

Lead SME on deployment of all Compass UK&I digital restaurant omni channel solutions and their capability, application, and usage.

Works with sector leads and operation teams to problem solve and interpret business needs taking problem statements and working to deliver a digital solution that enhances the customer experience, delights our consumers and delivers both sales and performance.

Identifies and recommends “best fit” digital solutions for the businesses operating model.

Accountable for the delivery of all digital deployments. Works with team to ensure all projects are delivered to plan. Works to manage and mitigate risk, ensuring all accountable stakeholders are aligned and communicated to.

Acts as senior lead / PM on large or complex mobilisations. Works with senior stakeholders and leadership teams as required. Sets clear objectives for the business and ensures all responsibilities are understood and met.

Responsible for the upkeep of all central mobilisation and roll out plans including central deployment schedules and project reporting tools. Supports Head of Deployment with reporting requirements.

Develops and builds process enabling faster more agile deployments of our restaurant solutions. Actively contributes to the strategy helping to streamline timeline, process and overhead for unit teams and clients.

Supports with the day-to-day management and upkeep of our electronic on-boarding portal.

Works closely with Product Managers to ensure all product enhancements, developments and updates are embedded across the existing estate and present in all new deployments.

Acts as the gatekeeper and point of contact for all T2E digital leads operating in sectors.

Skills/experience required:

Track record mobilisations and stakeholder management at senior levels.
Proven operational mobilisation experience - hands on and ability to work dynamically.
Experience and track record in Digital Transformation Projects
Experience & enthusiastic in App or Digital Product development/ implementation.
Project management skills with desired experience & qualification.
Good knowledge of MS Project and associated tools and processes.
Builds rapport and experience in leading a team to success. Must be a great team player.
Inquisitive, actively contributes and participates – happy to take the lead and initiative.
Strong presentation & interpersonal skills.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

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Digital Deployment Manager

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