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IT Operations Manager

Context Recruitment Limited
Posted 11 days ago, valid for 7 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£55,000 - £66,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A well-regarded Managed Services Provider is seeking a Senior Operations Manager to oversee several technical teams, including NOC, Core, Service Desk, and Network Architecture.
  • The role requires a focus on operational efficiency, including the implementation of new processes and management of SLAs and KPIs.
  • Candidates should have proven experience in Operational Management within a Network Provider, ISP, or MSP, along with strong leadership skills.
  • The salary for this position ranges from £75,000 to £90,000, depending on experience, plus a car allowance.
  • This is a hybrid role based in Birmingham, requiring three days per week in the office, and candidates must be eligible to work in the UK.

Operations Manager - Managed Services

A highly profitable, and well-regarded Managed Services Provider are looking for a Senior Operations Manager to join the team and will act as a line manager for several technical teams, such as their NOC, Core, Service Desk and Network Architecture teams.

This business is looking for an operationally focused individual who can take ownership, and responsibility for the day to day efficiency of the business including the implementation of new processes and SLA/KPI management to contribute to the continued growth.

Key Responsibilities:

  • Oversee the management of the Network Operations Center (NOC), Core Networking, Service Desk, and Network Architecture teams.
  • Ensure seamless operational performance and service delivery.
  • Develop and implement operational strategies to enhance efficiency and productivity.
  • Monitor and manage operational budgets and resources.
  • Foster a culture of continuous improvement and high performance.
  • Collaborate with senior leadership to align operational goals with business objectives.

Ideal Candidate:

  • Proven experience in an Operational Management role within a Network Provider, ISP, or MSP.
  • Strong leadership and team management skills.
  • Excellent understanding of NOC, Service Desk, and Network Architecture operations.
  • Ability to develop and implement effective operational strategies.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.

Paying between 75-90k, depending on experience + car allowance.

Hybrid based - 3 days per week in Birmingham.

Must be eligible to work in the UK.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.