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German Speaking - International Sales Support
Salary £26k to £30k / 40 hours per week
Office based FrankleyB45 Postcode
At Base Materials, we are experts in high-performance syntactic materials, serving a wide range of industries, including automotive, aerospace, marine, motorsport (including 9 out of the 10 F1 Teams) and more. Our success stems from delivering tailored, high-quality solutions to meet complex and demanding requirements.
You will play a pivotal role in supporting our business in the DACH region and across Eastern Europe. Fluent in the German language, along with a solid background in Sales support, will be essential for success in this role.
Why Join Us?
Annual Profit share bonus.
Enhanced contributory pension scheme.
33 days annual leave.
Competitive salary.
Employee Assistance Programme.
Be part of a vibrant team dedicated to innovation and growth.
Key Tasks/ Accountabilities
Manage export sales orders and prepare quotes for B2B clients.
Utilise the CRM system for tracking client interactions and managing relationships.
Support the Head of International Sales with close alignment on enquiries, quotes and administration.
Appointment setting and diary management.
Have/gain knowledge of various sectors to better serve clients.
Understanding of local shipping, customs and legislation requirements and ensure all documentation are correct and meets legal obligations.
Coordinate logistics for product delivery and ensure timely fulfilment.
Raising various sales-related documents, including export and the UK and shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for despatch, credit notes etc.
Provide excellent after sales support.
Following up website and email customer enquiries.
Provide general administrative support as needed to ensure smooth operations.
The Successful Applicant
Essential
German speaking (both reading and writing)
Two years or more in an administrative role.
Sales support experience.
Customer services experience.
Working directly with customers on the phone.
Desirable
An administrative qualification e.g. NVQ Business Administration.
Knowledge of export processes and documentation.
Sage 50/200 and Salesforce CRM.
Key Personal Attributes / Behavioural Competencies
Confident communicator.
Articulate, numerate and literate fully fluent in English.
A methodical and logical approach.
High degree of accuracy and attention to detail.
Builds relationships & rapport.
Flexibility & adaptability.
