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NOC Engineer
30,000 - 35,000 PA
Several NOC Engineer vacancies have arisen with an established organisation known for cutting-edge services across LAN and WAN Connectivity and Security solutions. This SME is one of the most successful businesses we work with and they pride themselves on their close-knit and highly supportive environment, offering a commitment to training / upskilling and internal promotion wherever possible.
As a NOC Engineer you'll be the frontline of technical support, solving connectivity issues and ensuring smooth network operations. Working in a dynamic Network Operations Centre, you'll manage incident tickets, troubleshoot LAN/WAN problems.
With clear career progression through a structured NOC pathway, you'll have the opportunity to develop your expertise and aim for senior technical roles at one of the best in the business.
Responsibilities:
- Technical Troubleshooting: Address LAN/WAN connectivity issues and handle hardware support for routers, switches, and WiFi APs.
- Customer Interaction: Deliver excellent customer service, keeping clients updated throughout the process.
- Ticket Management: Use ServiceNow to manage incidents and requests with precision, escalating when necessary.
- Collaboration: Work alongside field engineers and support the vendor management process to expedite solutions.
Requirements:
- Previous experience working in a busy NOC or Service Desk role.
- Technical Knowledge: Solid understanding of LAN/WAN technologies; CCNA or equivalent preferred but not required
- Knowledge of OSI model
- Ability to obtain Security Clearance
Note; You must be able to work shifts between 7 am and 7 pm (Monday to Friday) and occasional weekend shifts on a rota. Weekend shifts are worked from home, overtime will be paid and you'll have the Monday and Friday either side of the weekend shift off.
Offering up to 35,000 PA plus genuinely fantastic benefits; enhanced pension, private medical insurance, income protection, life assurance, and 33 days of holiday (including bank holidays).
