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IT Operations Analyst
We're recruiting for an IT Operations Analyst based in Birmingham. Our client specializes in enterprise software solutions for the maritime industry. You'll join a skilled team delivering web applications, integration platforms, and data consultancy to global shipping organizations.
The role centres on managing a new data sharing platform that will be used by shipping companies worldwide. You'll oversee day-to-day operations, handle client queries, and work closely with various teams to ensure platform success.
Ideal for an experienced professional with 2-3+ years in a technical / operational role, looking to take ownership of a growing platform in an entrepreneurial environment.
Key skills:
- Excellent written and verbal communication
- Deep technical understanding capabilities
- Strong problem-solving abilities
- Exceptional time management
- Client relationship management
- Platform operations expertise
- Professional attitude and stakeholder management
- Training delivery capabilities
- Multi-tasking proficiency
- Results-driven mindset
Beneficial experience:
- Software product environment background
- Maritime or technical industry exposure
- Enterprise support systems (ticketing platforms)
- API integration management
- Data integrity and compliance experience
The company offers excellent career progression and a culture that encourages involvement in various aspects of the business
Benefits including 30 days' holiday + bank holidays, pension scheme, healthcare assistance, death in service, hybrid working with 2 days per week in modern Longbridge offices (excellent transport links and parking available).
Successful applicants will be invited to an initial teams interview, followed by a formal face-to-face interview including a practical assessment
