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GRG are delighted to be partnering with a thriving organisation, who are looking to expand their team! We are seeking a highly motivated and organised Operations Support Coordinator to join their Birmingham offices, on a full-time, permanent basis. The role is required to be in office, Monday - Friday and is paying between 24K-28K.
This is a fantastic opportunity for someone with a background in help-desk, customer service, retail, or property who is looking to build on their administrative and customer support skills. You will play a crucial role in supporting the operations team, ensuring smooth processes and providing exceptional customer service through telephony & written support.
Key Responsibilities
- Provide high-quality customer service via telephone, handling queries, issues, and providing timely solutions.
- Assist with day-to-day administrative tasks, including managing schedules, preparing documents, and coordinating operational activities.
- Competently use CRM systems to track customer interactions, update records, and ensure all relevant information is logged accurately.
- Support the operations team in various tasks, helping to streamline processes and improve overall team efficiency.
- Maintain and organise files, documents, and records to ensure smooth operational work-flow.
- Liaise with internal teams and external stakeholders, ensuring effective communication and swift resolution of any operational issues.
We are seeking a proactive, detail-oriented individual with a strong background in customer service and administration. Ideally, you will have experience in help-desk support, retail, property management, or a similar environment. You will need to thrive in fast-paced settings and enjoy working collaboratively with colleagues to deliver exceptional service.
Essential Skills and Experience
- Experience in customer service, help-desk, retail, property, or a similar field.
- Strong administrative skills, with the ability to manage multiple tasks efficiently.
- Excellent telephony skills, able to manage customer queries professionally and promptly.
- Competent in using CRM systems to track and manage customer data.
- A strong communicator with the ability to liaise effectively with both customers and colleagues.
- Ability to work well under pressure and meet deadlines.
- Previous experience in an operations support or help-desk role or similar.
- Knowledge of the property sector or real estate is advantageous.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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