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ICT Field Services Engineer - Inside IR35: We are seeking a ICT Field Services Engineer Line to join an exciting client's team on a temporary basis. You will provide 1st , 2nd and 3rd line support services to our people as well maintain and improve infrastructure. You will have a background of working within a busy environment, and experience in troubleshooting complex technical issues at in-depth levels and Cisco experience. You must have a proven track record of problem-solving from start to finish in addition to being self-motivated and working alone at times. You will also play a key role in delivering the organisation's end user strategy - maintaining fit for purpose technology solutions, deploying hardware and providing first class support.
Key Responsibilities
- Supporting and driving to multiple different sites
- End to End Management of field service jobs expediting maintenance and troubleshooting procedures across our network and server provisions, no remote work will be undertaken.
- on site support using Cisco
- Manage requests through to resolution to meet the SLA
- Working on projects
- Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
- Ensure the IT needs of the client are met in relation to teaching, learning, and administration.
- Handle security and network administration tasks.
- Perform any hardware repair and replacement.
- Ensure equipment is installed and ready for use by end-user.
- Co-ordinate on site cabling and hardware installation duties, working with Core Network to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
- Survey shop premises for Wi-Fi & 4G coverage and capture other vital information required for the planning of future deployments of associated hardware and cabling for projects.
- Perform Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
- Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios and working closely with internal teams.
- Perform Hardware upgrades on legacy equipment and re-cable as instructed.
- Keep in line with internal and client agreed SLA's surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
Essential Experience in the following is required:
- Project work
- 1st-3rd line Support
- Network and Cabiling
- Cisco
- o/s support and Deployments
- Office 365 and 365 admin including intune
- Vmware virtualisation
- Troubleshooting
You will need to be able to drive(Hold a valid uk driving licence) and have your own vehicleWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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