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EP Group
EP Group is an award winning, global packaging manufacturer with production facilities across Europe and South East Asia.
Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs.
We now have an opportunity for an experienced IT Network Support Engineer to join the team in our Birmingham Office.
The key focus will be on the support and maintenance of all IT services in our global head offices in Birmingham.
The role is office based but you may need to travel to other sites when required. The role comprises of support and project work and is very much a hands on role.
Key accountabilities - IT Network Support Engineer:
- Responsible for troubleshooting and resolving incidents, problems and service requests and providing regular updates to the end user
- Identify root cause analysis of major incidents and contribute to the implementation of remedies and preventative measures
- To be the first point of contact for issues relating to IT
- Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the Senior Infrastructure Lead
- Take the lead role managing and remediating Cyber and Infrastructure P1 incidents
- Configure and maintain user permissions on file servers
- Responsible for installing applications
- Administration management of Active Directory and Office 365/Azure AD
- Providing printer support, both hardware and software
- Carrying out device configuration for laptops/mobiles/Ipads
- Change and configuration of Handheld devices specific to the warehouse operations.
- Supporting the connectivity and hardware in remote sites and remote site diagnostics
- Management of windows server and support Windows Server environments
- Support of VMware, Avaya Cloud Office Systems
- Support Wifi routers and Switches (Unify)
Technical skills - IT Network Support Engineer:
- Windows server experience (essential)
- Active Directory (essential)
- Microsoft 365/Azure experience (essential)
- Understanding of virtualization (essential)
- Solid understanding of Lan/Wan technologies (essential)
- Working knowledge of ConnectWise Manage & Automate (preferred)
- Knowledge of MDM (preferred)
- Networking experience (preferred)
- VOIP/Telephony solutions including Avaya Cloud (preferred)
- SQL knowledge (preferred)
Experience and Skills:
- Proven experience in a 3rd line IT support role within a technical support desk or MSP (essential)
- Holds a professional qualification (Microsoft Stack, Azure, MCSA, CCNA etc) or an IT Degree or working towards one (essential)
- Strong knowledge of Microsoft products desktop and server platforms (essential)
- Strong understanding of IT infrastructure and technical diagnostic skills (essential)
- Strong customer service skills (essential)
- A broad technical knowledge of PC’s/peripherals and their architecture (preferred)
- Strong working knowledge of current software packages and operating system (preferred)
- Must have strong attention to detail, the ability to follow processes and procedures and take ownership of tasks or issues
- Excellent communication, organisational and interpersonal skills
- Ability/willingness to learn, prioritise workload and meet tight deadlines
- Ability to work on own initiative, tackle tasks proactively, address and resolve problems and able to follow a methodical approach to service issues
- Ability to diagnose faults in the hardware/software/operating systems used
- Contributes to, supports and works well within the team
- Ability to work well with challenging customers and under pressure
- Driving License (essential)
