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IT Support Engineer
Salary: £35,000
Location: Birmingham (Hybrid)
What you'll do:
As an IT Support Engineer, your role will be pivotal in ensuring the smooth operation of our client's IT infrastructure. You will be responsible for providing first-line support to operational platform users, troubleshooting hardware and software issues across a variety of devices, and maintaining the overall health of the IT infrastructure.
- Provide first-line/second line support for issues and questions from operational platform users
- Troubleshoot and resolve hardware and software issues for various devices including PCs, laptops, printers, tablets, servers
- Provision and build hardware for new users including laptops and mobile phones
- Monitor and maintain the company's IT infrastructure
- Track request queues to identify new requests
- Communicate progress to business users on their issues
- Collaborate with other IT team members to implement new technologies or upgrades where required
What you bring:
- Minimum 2 years of experience in IT support or related field
- Knowledge of Windows Networks, VMWare, Microsoft Remote Desktop, Office 365, Microsoft Office, MySQL
- Experience with hardware provisioning for new users including laptops and mobile phones
- Ability to troubleshoot and resolve hardware and software issues
- Experience using Microsoft VBA would be beneficial but not necessary
If you are interested please apply and Bradley Webb will be in touch to discuss this in more detail.
This role is managed by Walters People entity which is a temporary recruitment agency.
