IT Support Engineer

Arcas Technology are currently partnered with a leading Insurance company based in Birmingham. They are looking for a n experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will be responsible for maintaining IT infrastructure, managing hardware and software, providing technical support, and optimising network performance.

Key Responsibilities:

• Manage and provision corporate devices using Microsoft Intune, Autopilot, SCCM, and Active Directory.
• Administer Microsoft 365, including Exchange, Teams, Azure/Entra, and Active Directory.
• Build and configure corporate devices using Autopilot, SCCM, and direct domain join methods.
• Monitor network performance and troubleshoot LAN, WAN, VPN, and firewall issues.
• Perform hardware maintenance and troubleshooting, including Dell-certified repairs.
• Set up and support AV equipment from vendors.
• Develop IT and user-facing documentation to streamline processes and enhance onboarding.
• Provide end-user training and technical support to improve overall IT service efficiency.
• Assist in implementing new hardware and software solutions to enhance IT operations.
• Ensure data security and perform regular backups of important corporate information.
• Collaborate with cross-functional teams to drive IT projects and process improvements.

Key Skills:

• Hardware maintenance and troubleshooting.
• Software installation, configuration, and deployment.
• IT asset management and database maintenance.
• Endpoint management and device provisioning (Microsoft Intune, Autopilot, SCCM).
• Microsoft 365 administration (Exchange, Teams, Azure/Entra, Active Directory).
• Windows Server administration (user management, group policies, troubleshooting).
• Network monitoring, troubleshooting, and performance optimization.
• Experience with AV equipment setup and support.
• Strong documentation and process improvement skills.
• Customer service, end-user training, and technical support experience.
• Project management and collaboration with cross-functional teams.

If you are a motivated IT professional with a strong technical background and a customer-centric approach, please forward your CV to Andy at Arcas Technology.