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Arcas Technology are currently partnered with a leading Insurance company based in Birmingham. They are looking for a n experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will be responsible for maintaining IT infrastructure, managing hardware and software, providing technical support, and optimising network performance.
Key Responsibilities:
- Manage and provision corporate devices using Microsoft Intune, Autopilot, SCCM, and Active Directory.
- Administer Microsoft 365, including Exchange, Teams, Azure/Entra, and Active Directory.
- Build and configure corporate devices using Autopilot, SCCM, and direct domain join methods.
- Monitor network performance and troubleshoot LAN, WAN, VPN, and firewall issues.
- Perform hardware maintenance and troubleshooting, including Dell-certified repairs.
- Set up and support AV equipment from vendors.
- Develop IT and user-facing documentation to streamline processes and enhance onboarding.
- Provide end-user training and technical support to improve overall IT service efficiency.
- Assist in implementing new hardware and software solutions to enhance IT operations.
- Ensure data security and perform regular backups of important corporate information.
- Collaborate with cross-functional teams to drive IT projects and process improvements.
Key Skills:
- Hardware maintenance and troubleshooting.
- Software installation, configuration, and deployment.
- IT asset management and database maintenance.
- Endpoint management and device provisioning (Microsoft Intune, Autopilot, SCCM).
- Microsoft 365 administration (Exchange, Teams, Azure/Entra, Active Directory).
- Windows Server administration (user management, group policies, troubleshooting).
- Network monitoring, troubleshooting, and performance optimization.
- Experience with AV equipment setup and support.
- Strong documentation and process improvement skills.
- Customer service, end-user training, and technical support experience.
- Project management and collaboration with cross-functional teams.
If you are a motivated IT professional with a strong technical background and a customer-centric approach, please forward your CV to Andy at Arcas Technology.
