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About Us:
Join a forward-thinking law firm at the heart of Birmingham, supporting a dynamic team of 500+ users across three locations. We pride ourselves on maintaining a seamless IT infrastructure that empowers our team to deliver exceptional service to clients.
The Role:We’re on the hunt for an experienced and versatile Senior IT Technician to join our in-house IT team. You’ll be working within a 2nd/3rd line support capacity, tackling challenging issues and contributing to the success of ad hoc projects across the group. Your technical expertise and proactive approach will play a pivotal role in ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide 2nd/3rd line support to end-users across all sites.
- Maintain, troubleshoot, and optimize systems in an Azure and Office 365 environment.
- Execute and support IT projects to enhance the group’s infrastructure and efficiency.
- Collaborate with internal teams to identify and implement IT solutions tailored to the firm’s needs.
- Travel between sites as required to deliver exceptional on-site support.
About You:To excel in this role, you’ll need:
- A minimum of 6 years’ experience in IT support roles, with at least 2 years in 2nd/3rd line support.
- Strong expertise in Azure and Office 365 environments.
- Any MS or networking certs advantageous.
- A proactive mindset with exceptional problem-solving skills.
- Outstanding communication and interpersonal abilities to support users effectively.
- A team-oriented attitude coupled with the ability to work independently when needed.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive workplace culture.
