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Are you working in Liability Claims Administration and passionate about delivering exceptional customer service? We are recruiting for a Claims Concierge to guide policyholders through the claims process with ease and efficiency. As the primary point of contact, you'll manage claims from start to finish, ensuring a seamless experience for customers. If you have excellent communication skills, a keen eye for detail, and a knack for problem-solving, we want to hear from you.
Key Responsibilities:
- Serve as the primary point of contact for policyholders during the claims process, providing updates and answering any questions
- Initiate and process insurance claims, ensuring all necessary documentation is collected and accurately recorded
- Liaise with policyholders, insurance adjusters, and other relevant parties to facilitate the claims process
- Address and resolve any issues or concerns that arise during the claims process, escalating to the Claims Manager when necessary
- Maintain detailed records of all claims activities and communications in the company's claims management system
- Ensure all claims are handled in accordance with company policies and regulatory requirements
- Strive to provide a positive and supportive experience for policyholders, aiming to exceed customer satisfaction targets
Key Requirements:
- Good degree of knowledge with liability related claims
- Excellent communication and interpersonal skills
- Proficiency in using claims management software and other relevant computer applications
- Keen to develop skills with CLA/CII studies
- Minimum 2 years Claims Administration experience
Benefits:
- Competitive salary
- Birthday holiday
- Performance related bonus
- Flexible Benefits
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note:Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
