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FNOL / Concierge Claims Technician Remote/Bolton/Birmingham CD61

FNOL / Concierge Claims Technician Remote/Bolton/Birmingham CD61

Exchange Street Claims & Financial Services

Posted 12 hours ago, valid for 3 days

Birmingham, West Midlands B27 6QS, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

The position available is for a Concierge Claims Technician in the Property Claims team, with a preference for candidates based in Birmingham or Bolton.
The role involves being the first point of contact for policyholders making insurance claims, ensuring exceptional customer service throughout the process.
Candidates are expected to have a background in insurance, loss adjusting, or claims handling, with a focus on teamwork and proactive problem-solving.
The position offers hybrid or fully remote working options, depending on operational needs, with a competitive salary of £30,000 to £35,000.
Applicants should ideally have at least 2 years of relevant experience and are encouraged to apply online or submit their CVs directly.

Concierge Claims Technician
Birmingham / Bolton
Remote

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed. Role & Responsibilities:

Being the first point of contact to policy holders making an insurance claim
Providing outstanding customer service and putting the customer at the centre of everything
Building strong professional relationships with team members and other areas of the business
Ensuring all information is documented correctly prior to Loss Adjuster visits

Skills & Requirements:

Insurance/Loss Adjusting/Claims Handling background preferable
Team player with the passion for helping others
Proactive, with the ability to work with initiative
Able to work as part of a team to ensure client SLAs are met

Interested applicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims / Job Ref: CD61. For all other vacancies, take a look at our website - www.exchange-street.co.uk

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