Platform Operations Engineer

Location: Remote

Salary: Up to 50,000 + Benefits

We are exclusively partnered with a industry leader, who are looking for a Platform Operation engineer to help with their e-commerce and digital innovation. This role is perfect for someone with a passion for solving technical challenges and ensuring the seamless operation of enterprise-level platforms and applications.

As part of this role, you'll have the opportunity to work on cutting-edge projects, providing critical support to internal teams while helping to shape the organisation's technical strategy.

• Diagnose and Resolve: Troubleshoot and resolve technical issues across software, hardware, and network domains using advanced diagnostic tools. Escalate unresolved issues to the Platform/DevOps team with detailed Jira tickets.
• Second-Level Support: Proactively identify and address technical challenges faced by end-users and stakeholders, resolving incidents and fulfilling service requests
• Collaboration: Work closely with support technicians to prioritise and escalate tickets, ensuring critical issues are addressed promptly
• Documentation: Maintain documentation of troubleshooting steps and resolutions in Confluence for efficient incident management
• Project Support: Assist with IT projects, including system upgrades, software deployments, and infrastructure enhancements
• Root Cause Analysis: Investigate recurring issues to identify improvement opportunities and prevent future incidents

To be successful in this Platform Operations Engineer:

• Experience: Proven experience as a Support Engineer or similar role, with exposure to software development and IT operations
• Technical Skills: Hands-on experience with ServiceNow and Jira for incident and project management. AN Understanding of DevOps practices, including CI/CD would be beneficial
• Soft Skills: Effective communication and interpersonal skills to explain technical issues to non-technical stakeholders.
• Other Attributes: A continuous learning mindset with a passion for staying updated on industry trends and emerging technologies

This role offers a salary of up to 50,000, alongside a range of benefits and the opportunity to work in a collaborative, innovative environment. You'll play a key role in supporting a high-performing platform and contributing to exciting IT projects

If this role sounds exciting to you please apply, or email me at (url removed). The client wants to move fast and successful applicants will be interviewed in the coming weeks.