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- Manage end-to-end order process, including receipt, processing, and delivery on Oracle
- Process and manage domestic and international orders, handling all documentation and customer requests.
- Ensure excellent customer relations, coordinating order details from receipt to product delivery.
- Work with logistics, sales teams, and carriers to coordinate transportation and track shipments.
- Handle order confirmations, invoicing, credit notes, and all necessary documentation, answering internal and external inquiries.
- Source competitive quotes from haulers to epitomise transportation costs.
- Adhere to safety protocols at all locations and complete annual safety training.
- Demonstrate initiative, attention to detail, and a customer-first attitude.
- Excellent written and verbal communication
- Proficient in Excel and logistics systems
- Flexible team player with strong organisational and interpersonal skills
- Problem-solving skills for logistics and customs-related issues
- Attention to detail and strong customer service orientation
- Previous experience in a customer-facing administrative role, ideally in logistics or a manufacturing setting
- Knowledge of import/export regulations and logistics, including Incoterms and customs processes
- Experience working with freight forwarders and third-party logistics providers
- General education in English and Mathematics; familiarity with databases and ordering systems preferred
- International experience is a plus
- Location: On-site at the Birmingham, UK facility.
- Schedule: Full-time, with flexibility for occasional overtime as needed.
- Safety: Must follow all safety protocols and wear safety equipment when required.
- Collaborate with Sales Managers, Logistics Managers, and CSR colleagues.
- Engage with customers, haulers, suppliers, and logistics partners.
