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Export/Import Coordinator

Pertemps Birmingham Commercial
Posted 2 days ago, valid for 16 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Export/Import Coordinator position in Birmingham, UK, requires managing the complete order process and logistics for domestic and international customers.
  • The role offers a salary range of £37,000 to £40,000 and requires previous experience in a customer-facing administrative role, ideally in logistics.
  • Candidates should possess excellent communication skills, proficiency in Excel and logistics systems, and a strong customer service orientation.
  • Knowledge of import/export regulations and experience with freight forwarders are essential for this position.
  • This is a full-time role with a schedule from 8:30 am to 5:00 pm, where adherence to safety protocols is mandatory.
Job Title: Export/Import CoordinatorLocation: Birmingham, UK 40 hours per week, 8:30 am to 5:00 pmSalary: £37,000 - £40000Job SummaryThe Export/Import Coordinator/Customer Service Coordinator will support our sales team by managing the complete order process and logistics for both domestic and international customers. This role ensures smooth order fulfilment, from receipt to delivery, while coordinating with internal teams and logistics providers.Primary Duties & Responsibilities
  • Manage end-to-end order process, including receipt, processing, and delivery on Oracle
  • Process and manage domestic and international orders, handling all documentation and customer requests.
  • Ensure excellent customer relations, coordinating order details from receipt to product delivery.
  • Work with logistics, sales teams, and carriers to coordinate transportation and track shipments.
  • Handle order confirmations, invoicing, credit notes, and all necessary documentation, answering internal and external inquiries.
  • Source competitive quotes from haulers to epitomise transportation costs.
  • Adhere to safety protocols at all locations and complete annual safety training.
  • Demonstrate initiative, attention to detail, and a customer-first attitude.
Qualifications & Requirements
  • Excellent written and verbal communication
  • Proficient in Excel and logistics systems
  • Flexible team player with strong organisational and interpersonal skills
  • Problem-solving skills for logistics and customs-related issues
  • Attention to detail and strong customer service orientation
Experience & Education
  • Previous experience in a customer-facing administrative role, ideally in logistics or a manufacturing setting
  • Knowledge of import/export regulations and logistics, including Incoterms and customs processes
  • Experience working with freight forwarders and third-party logistics providers
  • General education in English and Mathematics; familiarity with databases and ordering systems preferred
  • International experience is a plus
Working Conditions
  • Location: On-site at the Birmingham, UK facility.
  • Schedule: Full-time, with flexibility for occasional overtime as needed.
  • Safety: Must follow all safety protocols and wear safety equipment when required.
Working Relationships
  • Collaborate with Sales Managers, Logistics Managers, and CSR colleagues.
  • Engage with customers, haulers, suppliers, and logistics partners.
This is a great opportunity, if you have the relevant experience click the apply button now!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.