Change Manager

Jumar Solutions

Posted 7 hours ago, valid for 20 days

Birmingham, West Midlands B27 6QS, England

£35,000 - £42,000 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The role of Change Manager (ServiceNow) is available with a large scale IT Service organisation based in Birmingham.
The salary for this position is negotiable and requires excellent experience in IT Change Management within a multi-client Managed Service Provider.
Candidates should possess strong customer service skills, an understanding of client risk, and experience with ServiceNow.
ITIL v4 Foundation Certification is desirable, and the position involves overseeing Operational Change Management and ensuring processes are followed.
This is a hybrid working role that requires commuting to Birmingham 2 or 3 times per week.

Role: Change Manager (ServiceNow)Salary: NegotiableLocation: Birmingham (Hybrid working)We are currently working with a large scale IT Service organisation based in Birmingham, who are looking for a Change Manager to join the organisation, who will play a huge part in the day-to-day operation of the business. The client align to ITIL best practices and there will be a focus on driving improvements in the delivery of the Change Management function. You will oversee all aspects of Operational Change Management, from overall process governance through to ongoing improvements being implemented into the current process. You will own, promote and enforce the Change Management process and ensure that changes are logged, prioritised, categorised, assessed, authorised, planned, scheduled, and are introduced in a controlled and coordinated manner.Skills and experience required:

Excellent experience of IT Change Management within a multi-client Managed Service Provider
Customer service and solution focused approach to achieve stakeholder satisfaction.
Understand client risk and impact of change and able to convey the message to all stakeholders.
Strong rapport and relationship building skills with customers
ServiceNow experience
ITIL v4 Foundation Certification (desirable)

This will be a hybrid working role based in Birmingham and will require someone who is able to commute to Birmingham 2 or 3 times per week, please consider this when applying for the role.If you are interested in the role and would like to apply, please click on the link for immediate consideration.We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Apply now in a few quick clicks

Change Manager

Quality Engineer

Project Manager

Senior Transformation Project Manager - Birmingham