- Draft, transcribe, type, and prepare documents as required, including letters, forms, standard documents, briefs, bills, etc.
- Demonstrate advanced knowledge and experience in using Microsoft Word, Excel, and Outlook.
- Handle routine matters, correspondence, and queries on your own initiative.
- Maintain a backup record of key dates in the firm’s central diary, monitor diary notes, and inform of forthcoming events and deadlines as appropriate.
- Communicate with new, current, and former clients by telephone and in person, take messages, and make appointments.
- Manage files, including:
- Undertaking conflict checks
- Opening new files and maintaining corresponding client index records
- Keeping current files in accordance with office procedures
- Closing files on completion and archiving them.
- Monitor central supplies, liaise with other staff, and order as required.
- Liaise with clients, counsel, courts, and other third parties as required.
- Arrange conferences and meetings as requested.
- Ensure that clients are kept satisfied at all times and resolve any concerns promptly and courteously, reporting them as formal complaints for investigation when relevant.
- Familiarise yourself with the HMCTS and LAA portal (training will be provided).
- Work in accordance with the policies and practices defined within the Office Manual and liaise with the Partners regarding suggested improvements to any aspect of the quality system.
- Assist with other duties commensurate with the post, such as filing, photocopying, faxing, etc.
- Advanced typing skills
- Good written and oral communication skills
- Good IT skills
- Good organisational skills
- General business administration
- Understanding of the operation of a law firm, particularly in the area of Family Law, is beneficial but not essential as training will be provided to the right candidate.