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My client based in Birmingham are a progressive and innovative Law Firm with an outstanding reputation. An opportunity has arisen for a Legal Support Manager Manager to join their Real Estate Team. This role is hybrid and will entail managing a team of support staff both administrative and secretarial within their real estate team.
This role will ensure the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact.
- Managing a team of support staff of 20 .
- Managing individual performance including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting.
- Ensure the smooth induction of new starters, transfers and maternity returns to the department.
- Identify appropriate an provide pastoral care and active management of wellbeing for the legal support team.
- Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters.
- Working closely with Managers
- Developing relationships with stakeholders to ensure KPIs are met.
- Managing headcount in line with business needs
- Managing the recruitment and selection process
- Arrange and chair legal support team meetings.
- Produce management information as required and review processes and services introducing improvements/new services as appropriate.
- Ensuring full compliance by the legal teams and actively support and be a champion for department/firm initiatives, engaging frequently with central teams and driving positive change.
- Lead on department projects.
Applicants must have experience of line managing support staff within a Law firm.
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