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THE OPPORTUNITY:Macildowie are currently recruiting for a Practice Manager working for a national Law firm. This role will be responsible for the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact.This is a full time position, which offers the hybrid model. You will be working between the Nottingham and Birmingham Offices THE ROLE & YOUR RESPONSIBILITIES:Manage individual performance of allocated support resources including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting.Ensure the smooth induction of new starters, transfers and maternity returns to the department, ensuring awareness and understanding of HR, department and client specific policies, procedures and information.Act as a coach to develop the team to the highest standards.Identify appropriate training to support induction and personal development through feedback, performance management and continued assessment of training needs.Provide pastoral care and active management of wellbeing for the legal support team.Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters.Working closely with other Practice Support Managers (PSMs), manage resource allocation to ensure service levels are maintained across the department and ensuring a fair distribution of workload and cover.Work closely with the Head of LSS to support wider group. Ensure full understanding of the groups aims and objectives.Develop relationships and proactively engage with the fee earners to understand client specific requirements/SLAs/KPIs, and to ensure the successful management and administration of practice area support.Responsible for ensuring the prioritisation of work appropriately, balancing fee earning work and Client & Marketing (C&M) needs.Ensure all Practice Assistants and Team Assistants work proactively and collectively for the benefit of the business across their team and other teams as appropriate.Manage headcount in line with business needs and ensure business case established where changes are required, drafting documentation as requested.Manage the recruitment and selection process, ensuring recruitment is within budget, alternative options have been explored and appropriate business cases are provided.Keep abreast of issues, anticipate changes in demand/regulatory changes and effect timely interventions to address the changes, working with the Head of Dept to introduce these into the service.Proactively and flexibly work with the other Team Managers to improve the quality and efficiency of legal support services provided to the business, ensuring consistency of approach.Arrange and chair legal support team meetings.Produce management information as required; Implement and review team KPIs/SLAs, statistics etc. for ongoing monitoring of quality and efficiency and performance management.Approval of overtime.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Excellent communication skills with the ability to quickly establish credible relationships at all levels.Experience of managing multiple stakeholders and leading change.Ability to balance conflicting priorities, be alert to potential problems and challenge working practices.Proactive, collaborative and forward-thinking.Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved efficiently and effectively.Ability to identify and deliver improvements to processes and systems to ensure efficiency and the drive to see projects through from initiation to completion.Ability to lead, motivate and develop people.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
