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CLAIMS HANDLERS - HYBRID

Floss Agency
Posted a day ago, valid for 14 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£2,000 per month

Contract type

Full Time

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The role is a hybrid position requiring 1 year of claims handling experience, starting in March 2025.
  • The position involves assessing claims, delivering customer service, and managing multiple cases under pressure.
  • The basic salary is competitive, supplemented by an annual performance bonus of £2000.
  • Working hours are based on a 35-hour week, with shifts from 8am to 8pm Monday to Friday and one Saturday in five.
  • Benefits include private healthcare, annual leave, and an employee assistance scheme.

STARTING IN MARCH 2025

#WE ARE UNABLE TO PROGRESS APPLICATIONS WITHOUT CLAIMS HANDLING EXPERIENCE#

The role will be worked on a hybrid basis 3 days in the office and 2 from home. All equipment will be provided.

Plus an annual £2000 performance bonus on top of basic salary.

The Role:

  • To provide a professional and proactive approach in assessing claims in line with the principles of treating customers fairly and adhering to Company procedures.
  • Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
  • Dealing with FNOL, progressing claims and carrying out 3rd party recoveries.
  • Engage with others and collaborate to achieve the company Vision and Mission.

About You:

  • You must have at least 1 years insurance claims handling experience
  • You must have proven experience of providing a quality customer service within a pressurised office environment
  • You will have a genuine desire to provide a high level of customer service
  • You must be able to effectively manage multiple cases
  • You will have a high attention to detail and quality focus
  • You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
  • You must have an excellent telephone manner

Hours of Work:

Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday. There will be a requirement to work 1 Saturday in 5 . Hours on a Sat are 9am-5pm.

Benefits:

Bonus Scheme / Annual Leave / Private Healthcare / Eye Care Vouchers / Flu Vaccination / Interest Free Season Ticket Loan / Employee Assistance & Wellbeing Scheme.

Floss Agency is an employment agency and we are acting on behalf of our client.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.