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Robert Half are currently working on an exciting opportunity with our sister company Protiviti, I am looking for 3 Motor Claims Handlers to join a rapidly growing business within their claims handling team.
This role will involve speaking with customers to ensure that their Motor Claims are handled in a professional & empathetic manner guiding customers through the insurance process to completion.
The role will be 100% remote and will initially be for a period of 3 Months with the opportunity for extension at the end or even possibility to move permanently within the business. The hourly rate on offer for this role dependant on experience will be £12 - £14PH
Previous experience within any of the following roles will prove advantageous for this role - Motor Insurance Claims Handler, Motor Claims, Insurance Claims Handler.
Here is an overview of the role that will be fulfilling -
- Provide professional but empathetic service through the claims process via multiple channels including, phone and email
- Able to anticipate the customer need and action to ensure process is managed in its entirety
-Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
-Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
- Maintain accurate records on the system ensuring making sure the highest standards of data integrity are upheld
- Work with wider team to resolve complex issues & escalate issues where needed
-Continuously strive to exceed customer expectations and deliver exception service
Previous experience within a claims handling role will be beneficial for this role.
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