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Property Loss Adjuster
Birmingham
Permanent
Salary £40,000 - £50,000 DOE + Company Car or Car Allowance + Bonus
The Client
My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. The Role As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.
The Responsibilities
- Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
- Process all invoices and approve estimates within 5 working days of receipt/agreement.
- Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
- Full completion of all prepared site notes templates and associated documentation within set SLA’s
- Ensure that the data contained in Cq is accurate at all times.
- Assist in maintaining accurate management information by completing spreadsheets as necessary.
- Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
- Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.
- Work to ensure correct policy interpretation and validation.
- Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
- Ensure files are up to audit standards at all times.
- In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
- Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
- Build good working relationships with clients and staff, internal and external to the company
- Maintain an awareness of business opportunities and refer all identified opportunities to the company.
- Responsible for out of hours calls into the company via a pre-set rota
The Requirements
- High level of Property Loss Adjuster experience
- Already hold or working towards recognised professional qualifications at a diploma level
- Accuracy, attention to detail and an analytical approach
- Strong verbal and written communication
- Demonstrable experience of organising and managing own workload is essential
- Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
- Excellent time management to be able to work to short/changing deadlines.
- 5 Grade A-C’s GCSE’s or equivalent including Math’s and English
- Being prepared to work nationally on occasion with overnight stays.
- Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays
This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)! Benefits • Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution up to 5%
• Life Assurance (2 x basic salary)
• Development, training and professional qualifications
