Workshop Co-Ordinator

Workshop Co-Ordinator / Service Manager

Location: Maypole
Salary: £30,000 - £40,000
Position: Full-Time

Contract - Temporary to Permanent

The Workshop Co-Coordinator is responsible for managing workshop operations, delivering excellent customer service, handling repairs, processing warranties, and ensuring smooth communication between customers, staff, and manufacturers. This role plays a key part in achieving store targets by promoting repairs and servicing while maintaining up-to-date product knowledge.

• Welcome customers, assess their needs, and provide recommendations.
• Process transactions and manage workshop operations using the computer system.
• Provide outstanding customer service and professionally handle complaints.
• Answer and direct calls within the department and across the business.
• Supervise department staff and coordinate work on customer and in-house machinery.
• Prepare quotes, process invoices, and communicate effectively with customers.
• Manage warranties, repairs, and servicing, liaising with manufacturers.
• Report work progress to the General Manager and Director.
• Maintain a safe, clean, and organised workshop environment.

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