- Oversee high-priority jobs, ensuring they are manually flagged and escalated as needed.
- Use your initiative to manually allocate and assign work, arrange extra staffing, and source necessary parts and equipment.
- Work closely with engineers and the operations team to ensure deadlines and SLAs are met.
- Collaborate with the team to ensure effective work allocation and despatching of tasks.
- Manage your workload autonomously, with flexibility to work from home 2-3 days a week after initial training.
- Strong administrative or coordination background.
- Ability to think on your feet, using initiative to solve problems and manage complex tasks.
- Self-motivated and able to work independently, especially when working from home.
- Experience in planning, dispatching, or scheduling would be highly beneficial.
- Detail-oriented with excellent organisational skills.
- Hybrid working - 3 days in the office, 2 from home.
- Based in Solihull.