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With a rich, longstanding history this renowned not-for-profit has two Operations Assistant positions available within their welcoming team!
Both are offered as working-from-home positions, the roles will require the successful candidates to attend the office once a month, so it would be preferable if you were within commutable distance from Birmingham City Centre. And, it’s also important to note that there are some differences between the roles, as one is more biased towards administration and the other is more biased towards customer service - so whatever your strength, you will be considered.
The company itself has been established for a good number of years and has been enhancing people’s lives since its inception! As a not-for-profit, they are continually re-investing and improving their offering, and have created a culture that is second to none as they are focused on developing careers and looking after their people, offering an extensive list of benefits. During this time, they have also built a fantastic time who are passionate about what they do and find meaning in their work and how it positively contributes to people’s everyday lives.
What’s in it for you?
- Work hours: Monday to Friday, 8.30am to 5pm - with 1 hour for lunch
- Salary: £22,300 - £23,000
- Work from Home with a need to go into the office once a month
- 29 days annual leave plus bank holidays and the ability to purchase 5 extra days holiday per year
- Enhanced Maternity, Paternity and Adoption leave
- Health Cash Plan
- Connect, Peppy and RISE app access
- Salary Sacrifice Scheme for big purchases
- Eye Health vouchers
- Colleague Emergency Support Fund
- 5 volunteer days per year
- Up to 10% employer matched pension contribution (6% matched at 3% auto-enrolment)
- Life assurance
Operations Assistant Responsibilities:
- Day to day management of shared inboxes and team enquiries
- Liaising with customers regarding their requirements and handling queries through to resolution
- Supporting Clinical Managers with administration tasks
- Booking clinics and booking diaries for clinicians
- Providing weekly updates to the Clinical Team
- Compiling and reporting on weekly and monthly management statistics
- Carrying out audits and quality work to ensure processes are being followed
- Ensuring that customer contracts are implemented to ensure seamless delivery of high-quality OH services
- Working closely with the Finance Department to ensure activities recorded for invoicing
- Ensure new customer contracts are implemented from a planning and resource perspective
Operations Assistant Skills and Experience:
- Possesses previous administrative or customer experience within an office environment
- Experience within occupational health would be desirable but not essential
- Demonstrates excellent administration skills coupled with good IT skills, capable of using all Microsoft Office package
- Proficient in Excel with the ability to use Pivot tables and Formulas
- Strong interpersonal skills to include verbal and written communication skills
- Ability to resolve issues quickly to tight deadlines
- Resourceful and motivated, with a can-do attitude
