Senior Project Co-Ordinator

Working closely with the senior programme manager to deliver a complex and impactful customer-facing programme. The successful candidate will handle administrative tasks, manage direct customer queries, and make outbound calls to ensure customers complete necessary activities, including signing required agreements

Client Details

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Description

Key Responsibilities:

• Provide comprehensive administrative support to the Programme.
• Handle direct customer queries efficiently and professionally.
• Make outbound calls to customers to confirm receipt of documents and request signature.
• Maintain accurate records and documentation related to customer interactions and programme activities.
• Assist in the preparation of reports and presentations for senior management.
• Ensure compliance with company policies and procedures

Profile

Required Skills and Qualifications:

• Proven experience in an administrative support role, preferably in a programme or project environment.
• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle multiple tasks and prioritise effectively.
• Experience in engaging with suppliers and procurement teams.
• Strong interpersonal skills and the ability to interact with senior leadership.
• Attention to detail and a high level of accuracy in work.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in a customer service role.
• Familiarity with ARR (Annual Recurring Revenue) processes and terminology.
• Knowledge of CRM (Customer Relationship Management) systems.

Personal Attributes:

• Proactive and self-motivated.
• Professional and courteous demeanour.
• Problem-solving mindset.
• Adaptable and flexible in a dynamic work environment

Job Offer

• Opportunity to work with a global leader in the technology and telecoms industry

• Supportive and innovative working environment

• Access to the latest technologies and tools