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Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa 25k pa dependent on experience
JOB SUMMARY:
A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.
Within the assigned product portfolio, responsibilities include;
- Control room allocations and release dates
- Manage additional services and special requests relating to bookings
- Timely completion of client flight requests
- Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
- Assist in writing accurate and articulate customer itineraries
- Arrange ticketing and boarding passes for all customers
- Dispatch all travel documentation to customers on time.
- Execute all communication in a clear and timely manner ensuring all administrative protocols are observed
- Close liaison with suppliers on quality control issues
- Conduct audit of loaded allotments and contracts data to assure accuracy in system
- Liaise with and assist the Finance department with supplier invoicing when required
- Answer incoming customer phone calls and take appropriate action for each call
- Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
- Adopt company policies to resolve customer service issues, post and pre-sale
- Respond to customers enquiries whether by telephone or email
- Any other duties that the Solos group requires relating to the operational running of the business.
- Deliver on personal, departmental and company targets as set-out by Operations Manager
EXPERIENCE REQUIRED:
If you have previous experience working for a Travel Company within a Customer Service, Aftersales or Operations role we would love to hear from you!
THE PACKAGE:
Salary is dependent on experience but in the region of 25k pa starting salary dependent on experience. This role offers a mix of office and home-working and the offices are based in Birmingham city centre. If you have recently left the Travel Industry, this is the time to return, as this is a well-funded, stable company, keen to grow again and with plenty of onward bookings and enquires!
