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This is a great role as a Customer Insight Analyst. Paying £38-48K based in Birmingham 2 days a week and the rest working from home.Key responsibilities
- Creating insights to support decisions for Product Development, Digital and Data transformation program and distribute in a variety of formats back to key stakeholders
- Developing, maintaining, and evolving dashboards which track performance of key workstreams
- Confident in presenting data and being able to tell the story in a way that is easy to understand.
- Supporting in the development of new reporting solutions in addition to delivery and enhancement of existing reporting
- Developing a technical understanding of data and technology systems accessible to include Dynatrace, SQL databases, Google Analytics, Treasure Data, Braze and Azure Cloud Platform.
- Utilising tools such as, Google Analytics, will be part of your role to analyse web and app data. Also working with the product team making sure all website changes and updates are tracked accordingly.
- Conducting analysis of multi-channel data sources to build greater understanding of customers and identify business opportunities.
Key skills
- Strategic and analytical thinker with strong consumer insight skills.
- A self-starter with a curious mindset to find out about data sources
- Able to follow an established reporting process and evolve it as per the need of the Product Team and Director of Digital Transformation.
- Highly numerate and enjoys keeping up with latest digital/data innovation trends.
- Advanced SQL querying skills to extract, manipulate and model data
- Data warehousing, Customer Data Platform, and data lake knowledge with the ability to grasp complex relational models
- Business intelligence and dashboard experience using Power BI (preferred)
- Experience in web analytics using Google Analytics, Google Analytics 4 and Big Query would be advantageous.
- Knowledge of Python/R for automation or data analytics desirable
- Advanced user of Excel with the ability to write complex formula's
- Experience of propensity/segmentation modelling desirable
- Experience working with digital marketing desirable
- Good communicator with the ability to support on complex projects with many stakeholders.
Please note you will receive an automated response advising you that we have received your CV.
Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
