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Major Recruitment are currently recruiting for experienced Outbound Market Research Interviewers to work for one of the UKs largest independent research and analytics companies.
Hours of Work Monday - Friday 09:00am - 5:00pm
Rate of pay 11.44ph with bonus potential.
THIS IS AN IMMEDIATE START FOR TUESDAY 24TH SEPTEMBER
The purpose of the role is to contact businesses to conduct a telephone interview there and then where possible, or to arrange an appointment to call back at a more convenient time for them to participate. The interviews need to be conducted to the highest quality standards and to agreed daily targets.
This is a high-volume outbound calling role!
Please note you will be working from home, so you will need to have your own windows laptop or desktop computer with 4GB Ram and a 4 thread CPU 8mbps download and 5mbps upload internet speeds (no MacBook, Chromebook or IPAD).
You will also need your own Direct USB headset, NOT a USB wireless and/or Bluetooth headset. You won't be able to pass the initial IT test if you don't have the correct equipment/software.
Main Duties
- Contact businesses to Conduct telephone interviews in accordance with quality standards
- High volume of outbound calls
- Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly.
- Supply project related feedback and observations to team manager
- Dealing with any problems/complaints that arise
- Working towards daily and weekly targets
- Building a strong rapport with the person you are speaking to.
- In addition to your normal duties, you may occasionally be required to undertake additional work necessary to meet the needs of the business, without additional remuneration.
Candidate Requirements
- Excellent communications skills
- The ability to build rapport quickly and engage with a respondent
- Literate and numerate
- Computer literate
- Excellent timekeeping and attendance
- Resilient self-motivated and target driven
- Strong work ethic
- Extremely organised
INDLS
