Field Engineer

The principal role of the Field Engineer is to ensure the smooth delivery of Cat 5e cabling, VoIP phone systems, and other services to customers, both on-site and in the office.

Responsibilities:

• Install new CAT5e cabling and enhance existing data cabling infrastructure, including trunking installation.
• Conduct site surveys in commercial environments and provide detailed reports with findings.
• Install VoIP phones, switches, routers, and WiFi systems.
• Provide on-site customer support and complete on-site work within agreed provisioning process timescales.
• Troubleshoot a range of issues, investigate and diagnose faults, and work through to resolution.
• Ensure customer satisfaction in line with their expectations.
• Comply with company Health and Safety, Data Protection, Information Security, PCI, and IG policies.

Requirements:

• In-depth knowledge of installing Cat 5e cabling and enhancing existing data cabling infrastructures in commercial environments.
• Understanding of configuration management for customer premises equipment, such as routers, switches, and phones.
• Ability to conduct detailed site surveys and provide comprehensive reports.
• Strong troubleshooting skills and the ability to resolve technical issues efficiently.
• Excellent customer service skills and the ability to ensure customer satisfaction.
• Compliance with Health and Safety, Data Protection, Information Security, PCI, and IG policies.
• A satisfactory DBS check is required.

Additional Information:

• You will be provided with a company van, fuel card, and all the necessary tools to complete your work efficiently.
• The position involves travel to customer sites, so a valid driver's license is required.