Client Care Executive

SF Recruitment are working with a rapidly growing property services company based in Birmingham City Centre. My client prides themselves on our client-first approach, ensuring that buyers, sellers, landlords, and tenants receive a seamless and professional experience. As they continue to grow, they are looking for a motivated and personable Graduate Client Care Executive to join their dynamic team.
Office based
£25,000 - £27,000

Role Overview:
As a Graduate Client Care Executive, you will be the face of the company, responsible for managing key relationships with clients, buyers, and suppliers. You will play a pivotal role in ensuring that every interaction is handled with care and professionalism, maintaining the high standards of service that our clients expect.
Key Responsibilities:
• Act as the first point of contact for clients, buyers, and suppliers, both over the phone and in person, delivering excellent customer service.
• Manage client queries and concerns, ensuring they are dealt with promptly and efficiently.
• Coordinate viewings, property visits, and client meetings, liaising with relevant internal teams and external stakeholders.
• Assist in the preparation of property documentation, contracts, and agreements.
• Work closely with the sales and lettings teams to ensure smooth communication between clients, buyers, and suppliers.
• Provide regular updates to clients on the progress of their property transactions.
• Handle any administrative duties related to client care, including maintaining client records and updating CRM systems.
• Maintain knowledge of the local property market to answer client enquiries effectively.
• Attend networking events, open houses, and industry functions to represent the company and develop relationships with potential clients.
• Uphold the company’s values and ethos in all client-facing activities.
Key Requirements:
• Recent graduate, ideally with a degree in Business, Real Estate, or a related field.
• Excellent communication skills, both written and verbal, with the ability to build rapport quickly.
• A professional and polished manner, with a client-focused approach.
• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office and experience with CRM systems (desirable).
• A proactive and problem-solving attitude, with the ability to work both independently and as part of a team.
• Attention to detail and the ability to maintain accuracy under pressure.
• A keen interest in property and estate agency work is preferred, though not essential.
• Full UK driving licence (desirable).
Benefits:
• Comprehensive training and development opportunities.
• Chance to work within a growing and supportive team.
• Regular social events and networking opportunities.
• Career progression in a thriving industry.