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Job Title: Team Leader / Office ManagerLocation: West MidlandsSalary: £28,000 - £35,000 per annum (dependent on experience)Job Type: Full-time, Fixed-Term (12-month Maternity Cover)
About UsWe are recruiting for a well-established financial services provider, with a strong reputation in the West Midlands. Their services include advising on pensions, investments, mortgages, and insurance. They are a family-oriented, community-focused business that values integrity, respect, and professional growth.
Role OverviewThey are seeking an experienced Team Leader/Office Manager to supervise and inspire their team. This role involves creating a supportive and collaborative team environment, overseeing office operations, and ensuring adherence to quality and compliance standards.
Responsibilities
- Provide guidance and direction to team members, recognising their strengths and encouraging professional development.
- Develop and deliver training programs for new and existing staff.
- Conduct audits and file checks to maintain high standards of quality and compliance.
- Organize team meetings and set daily and weekly objectives.
- Delegate tasks effectively and manage administrative workloads.
- Implement and uphold company policies and create strategies to support team success.
- Oversee HR, Health & Safety, and recruitment activities.
- Ensure smooth office operations, maintaining alignment with the company’s vision and culture.
Key Qualifications and Skills
- Self-motivated with a proactive, positive attitude.
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- Minimum of 2 years’ experience in a Team Leader or Office Management role (experience in the financial services sector is a plus)
- Experience in HR, Health & Safety, and recruitment (desired)
- Proficient in Microsoft Office
This will be a maternity cover contract running for 12 months based at their office in Crofton Hackett.
