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Our client, a successful financial services firm operating in the wealth management space, are looking for a Compliance Officer (File Checker) to join the business. You will be responsible for reviewing advice files in line with agreed business standards as part of the company QA programme that safeguards the quality in their dealings with customers. You will feedback findings in a positive and constructive manner to the advice team.
Key Responsibilities:
- You will have excellent knowledge of the products and services offered by the company, knowledge of the UK financial market and sound knowledge of the FCA regulatory requirements.
- You will be required to maintain your knowledge by keeping up with any regulatory changes and updating training as required.
- Conduct both pre- and post- sale advice file reviews to ensure correct client outcomes are being achieved. This will involve the review of file documentation and advice calls.
- Feedback file review findings in a clear, constructive manner. Review rework until file is able to be signed off as demonstrating a positive client outcome
- Carefully monitor non-conformance of company standards through records and tracking systems, including root cause analysis with recommendations of corrective actions to Head of Compliance.
- Document quality assurance activities with internal reporting and audits.
- Producing monthly report of QA activities and findings to the Head of Compliance.
- Conduct call observations to ensure that there is no material detriment to the customer and high professional standards are consistent in the team.
- Identify any potential risks and bring these to the attention of the Head of Compliance.
Experience Required:
- Be qualified in the Diploma in Financial Planning (or equivalent)
- Previous experience of conducting file reviews in a wealth management business
- Knowledge of the various financial services products including Pensions and Investments
