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Technical Services Manager
Job Details:
- Type: Permanent
- Salary: 45,000 - 55,000
- Location: Birmingham (Hybrid)
The Technical Services Manager oversees technical operations, with a primary focus on hosted infrastructure, Azure, Wintel environments, and large-scale server management. This IT role emphasises leadership in team mentorship, shift management.
Primary Responsibilities
- Guide shift leaders to maintain operational standards across all teams.
- Ensure team-wide familiarity with up-to-date procedures and provide training as needed.
- Lead operations in hosted infrastructure and cloud environments, focusing on secure data storage and disaster recovery.
- Address client escalations related to cloud infrastructure and server management.
- Manage incidents and escalations, focusing on quick resolutions in Azure, Wintel, and x86 environments.
- Identify knowledge gaps, especially in Azure, Wintel, and server infrastructure, and up skill team members accordingly.
- Oversee network and server infrastructure monitoring, ensuring early issue detection.
- Lead cloud and hosted infrastructure operations with a focus on Azure, large-scale servers, and Wintel environments.
- Ensure incidents are logged, escalated, and resolved effectively.
- Provide hands-on support for Azure, Wintel, x86, and server infrastructure.
Skills and Experience
- Strong experience in hosted infrastructure and large-scale server management.
- Deep knowledge of Azure and Wintel environments, including hands-on experience in setup, configuration, and maintenance.
- Proven ability to lead, mentor, and develop technical teams.
- Familiarity with ITIL processes to manage incidents and changes effectively.
- Previous experience as a Technical Services Manageror similar role.
What They Offer
- Competitive salary ranging from 45,000 to 55,000, depending on experience.
- Hybrid working arrangement, combining the flexibility of remote work with collaborative on-site days in Birmingham.
- A supportive environment focused on professional growth and development.
- Opportunities to work with cutting-edge technology in cloud and hosted infrastructure
