Home
Birmingham
Policy manager
Technical Services Manager

Technical Services Manager

KHUDA TECHNOLOGY LIMITED

Posted 18 days ago, valid for 24 days

Birmingham, West Midlands B4 6FQ

£70,000 per annum

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

Khuda Technology is seeking a Technical Service Delivery Leader with a salary of up to 70k plus benefits, based in Birmingham, requiring two days in the office each week.
Candidates should have extensive experience in a client-facing leadership role in IT service delivery and a strong technology background.
The role involves overseeing a team of technical experts across Azure, Wintel, DBA, and Networks while managing a large-scale IT environment.
Key responsibilities include leading 24x7 IT infrastructure support, ensuring compliance with cybersecurity practices, and maintaining SLAs and KPIs.
The ideal candidate should be ITIL v4 Foundation certified and possess solid knowledge of the Microsoft tech stack, with proven experience in managing multiple concurrent projects.

Technical Service Manager

Salary: up to 70k + Benefits

Location: Birmingham 2 days in the office a week.

At Khuda Technology, we are looking for a dedicated Technical Service Delivery Leader with a strong technology background and a passion for delivering exceptional client service. As a Technical Service Delivery Leader, you will oversee a team of technical experts across Azure, Wintel, DBA, and Networks, managing a large-scale IT environment. Youll work closely with our clients to ensure consistent, high-quality support, while driving innovation, service improvement, and effective team performance.

Responsibilities

Lead a team of SMEs providing 24x7 IT infrastructure support.
Collaborate with client stakeholders to manage IT resources and control Cloud consumption costs.
Oversee cybersecurity practices and maintain ISO27001 and CES+ compliance.
Ensure team adherence to SLAs and KPIs, focusing on service excellence.
Identify and integrate emerging technologies to improve operations.
Act as a primary contact for client escalations, ensuring timely issue resolution.
Prepare and deliver service performance reports to senior management.

Skills

In-depth knowledge of Azure, Wintel, DBA, and Networking; familiarity with DevOps and automation practices.
Proven experience leading technical teams in a service-oriented environment.
Strong understanding and practice of ITIL framework.
Ability to effectively explain technical concepts to non-technical audiences.
Skilled in analytical and efficient issue resolution.
: Competence in managing multiple concurrent projects.

Qualifications

Extensive experience in a client-facing leadership role in IT service delivery.
ITIL v4 Foundation certified with hands-on ITIL and Service Management expertise.
Solid knowledge of the Microsoft tech stack, with experience in complex, multi-technology environments.

This is a chance to work with an international team, utilising your expertise to make a real impact on service delivery in a dynamic, client-focused environment.

If this sounds like the role for you, don't hesitate to apply

Apply now in a few quick clicks