Training & Compliance Supervisor - Wealth Management

Training & Compliance Supervisor - Wealth Management

General Contributions and Outputs

• Work closely with the Head of Compliance supporting all business areas across the group.
• Provide compliance guidance and training to relevant employees of the business
• Draft and update training & compliance policies & procedures
• Have confidence to challenge business decisions and processes to ensure that the business always remains compliant with FCA regulations, whilst also balancing commercial needs of the business
• Conduct regular internal reviews or audits to ensure that compliance procedures are followed
• Provide detailed management information for reporting purposes
• Collate information for monthly meetings including file reviews, breaches, complaints and provide feedback where necessary
• Ensure any trading names are changed through the FCA
• Assist with sign off / implementation of internal policies, procedures and guidance
• Support with projects as directed by the Head of Compliance
• Provide professional insight and suggestions with a view to creating process and performance efficiencies across the business
• Provide generalist compliance advice to the business and support with the mentoring and training of team members.

• Comply at all times with the Compliance and Training and Competence procedures of the firm.

Training & Compliance Monitoring

• Ensure that everyone connected to the firm’s regulated business has the skills, knowledge, and expertise to carry out their role appropriately (including non-advisory employees)
• With support from the Head of Compliance, develop clearly defined criteria and procedures, setting out the specific point when someone will be assessed as being competent.
• Measure and report meaningful KPI’s which reflect the needs of the business and allow for measurement of potential risk to the business.
• Maintain appropriate records to evidence compliance with the FCA’s Training and Competency requirements. Documenting the all aspects, from the recruitment of individuals, induction and initial training, through to attaining and maintaining competency.

• Ensure that the MI generated from the activities is being considered and any risks identified are being dealt with.
• Overseeing regular auditing to ensure compliance with FCA regulations.
• Interpret regulatory requirements and implement practical, compliant solutions.
• Keep up to date with regulatory developments and maintain CPD records to evidence this.
• Provide advice and guidance on all aspects of T&C including, file reviews, Consumer Duty gap analysis and implementation, financial promotion approval, recruitment guidance and implementation of T&C scheme.
• Ensure annual Fit & Proper assessments/ certification and code of conduct training records are robust and up to date.
• Oversee delivery of regulatory training to all team members e.g. AML and GDPR.
• Ensure the firm keeps up to date KPI data and management information, so that Consumer Duty reporting can be conducted at least annually.
• Ensure annual fit & Proper assessments/ certification and code of conduct training records are robust and up to date.

• Ongoing development and improvement of a clear and comprehensive T&C scheme which is appropriately personalised to the needs of the business and evidences the competency of relevant individuals.

Recruitment & Approved Persons

• Ensure that the firm’s recruitment / human resources policies (for example diversity and inclusion) meet the regulatory requirements and are adhered to
• Work with the HR/Operations department to ensure the firms recruitment and onboarding process is adhered to
• Ensure all relevant information is obtained before submitting to the FCA
• Submit applications to perform controlled functions within the business including Directors, Advisers and Non-Executive Directors.
• Complete Form C's for individual functions that are no longer required
• Ensure that all individuals performing a Senior Management Function receive regulatory approval before commencing duties.
• Ensure that the fitness and propriety of all individuals performing a certified function is reviewed on an annual basis.
• Review on an on-going basis the firm’s reporting lines to ensure any changes in personnel are reflected in the firm’s documentation and communicated to all staff and the FCA.
• Ensure that all individuals performing a senior management or certification function are provided with a copy of the Regulator’s Code of Practice/Code of Conduct.

Complaints

• Ensure all staff (including new staff) are aware of the firm’s complaints handling procedures.
• Under instruction from the Head of Compliance, review any complaints against the firm and dealing with them in accordance with the Regulator’s complaints handling rules and within Service level agreements.
• Where necessary liaise with clients to obtain a better understanding of the complaint
• Ensure complaint registers are maintained
• Complete detailed investigation of complaints, identifying and analysing the root cause and refer to the Head of Compliance with findings
• Liaise with 3rd parties such as PI Insurer and the Financial Ombudsmen
• Issue final letters to clients after investigation
• Maintain accurate records of all correspondence in relation to complaints
• Liaise with providers/advisers/administration staff where necessary to resolve complaints
• Make appropriate offers to complainants including redress/ex-gratia payment and issue final letters
• Ensure all staff (including new staff) are aware of the firm’s procedures on financial
• Ensure all relevant records are maintained (register, copies of draft and published promotions etc).

Systems and Controls

Review any delegated activities on an on-going basis to ensure they are undertaken adequately and meet the firm’s needs.