Job Title: Major & Complex Claims - Project Manager
Job Purpose:
Lead and deliver safe commercial restoration projects across the UK, ensuring timely execution, high customer satisfaction, and adherence to budgeted profitability.
Key Responsibilities:
- Conduct surveys, prepare detailed reports and estimates for restoration projects.
- Organize resources, including labor, materials, and H&S documentation, for project execution.
- Manage project sites, ensuring all works are planned and executed safely.
- Monitor project progress, implement corrective actions as needed, and maintain communication with customers.
- Ensure compliance with health and safety regulations and all relevant legislation.
- Collaborate with administration to maintain accurate job financials and maximize staff utilization.
- Provide technical support and pursue sales leads for business growth.
- Address customer queries and manage any complaints according to procedure.
- Complete all necessary administration and reporting.
Key Interfaces:
- Policyholders, Loss Adjusters, Insurance & Non-Insurance Clients, MCC Team, and more.
Specialist Knowledge:
- Commercial damage project management, health & safety management, project scoping, and resource planning.
Skills & Abilities:
- Strong leadership, planning, decision-making, and communication skills.
- Ability to foster customer relationships and drive business development.
Education & Experience:
- Good general education with GCSEs in English and Mathematics.
- BDMA Accreditation is desirable.
Performance Measurement:
- Project profitability, customer satisfaction, and key performance indicators.
Join Us:
If you're a results-driven professional ready to manage complex projects in a dynamic environment, we want to hear from you!