Property and Lettings Co-Ordinator

Pinnacle Group are looking for an experienced Property and Lettings Co-Ordinator to take ownership and lead on successfully letting a large site and provide day to day support for the Property Management Team.  You will be joining our Affordable Housing team based in Birmingham. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

This is a customer facing remote role working 9am to 5.30pm with client and resident appointments as and when required.  The successful candidate will be an ambassador for the Pinnacle Group and our clients.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Manage the nominations and lettings process, request applicants from Local Authorities, progress through tenancy application and referencing and conduct tenancy sign ups.
• Managing choice-based lettings systems to request applicants from Local Authorities in advance of void properties being handed over.
• Progress applicants using CRM and referencing systems. Ensuring that applicants are kept updated throughout their application process.
• Arrange sign up of tenancies and work alongside our income team to take rent in advance payments and assist with viewings and coordinate viewing and move in appointments for the Property Managers
• Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.

Key requirements:

• A good understanding and experience of Affordable rent unit management, residential lettings and the property industry and knowledge of housing legislation and current practice
• Excellent IT skills (Word and Excel) performance report writing skills
• To be flexible in delivering varied working hours on site to residents.
• Excellent customer service skills and the ability to work within an ever-changing environment

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.  We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme