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Your new companyBirmingham City Council have located thousands of unlicensed properties within the Birmingham area and are seeking a motivated and vigilant Property Licencing Warden to conduct street/ward-based patrols, assist in identifying unlicensed properties, and proactively report issues arising from private rented properties. The successful candidate will play a crucial role in raising standards within the designated property licence areas and will be essential in maintaining the safety and well-being of tenants and residents.
Your new roleThere will be a range of day-to-day duties within this role, you will have the following responsibilities to conduct effectively:* Ward-Based Patrols: Conduct regular patrols in designated street view wards to identify suspected unlicensed properties and proactively identify issues related to private rented properties. * Issue Identification: Proactively identify issues arising from private rented properties on the street scene, leasing with either the tenant or the landlord of the property. * Escalation: Escalate concerns or issues not related to private rented properties to relevant teams within the Birmingham City Council (BCC). * Relationship Building: Build positive relationships with local residents, tenants, landlords, and partner agencies such as the police, fire service, and local councillors. * Collaboration: Work closely with Licencing, Compliance and Complex Case Officers to address licencing issues and ensure compliance of the property licencing schemes * Point of Contact: Be a friendly and approachable first point of contact for citizens of Birmingham while on duty * Team Participation: Actively participate in team activities and contribute to the overall success of the Property Licencing schemes. This position involves working outdoors in various weather conditions throughout the year.
What you'll need to succeedWe are looking for candidates with the following qualifications and personal attributes in order to succeed within this role:* Experience: Proven experience in a customer-facing role with strong communication and interpersonal skills. * Mobility: Ability to travel efficiently throughout the city for ward-based patrols. * Fitness: A good level of physical fitness to conduct patrols and inspections. * Initiative: Ability to work independently, take initiative, and make sound judgments. * Teamwork: Ability to work effectively as part of a team and collaborate with various stakeholders. * IT ability: Is confident and capable of using modern technology (smartphone, tablets, laptops) Personal Attributes:* Punctual and Reliable: Consistently arrives on time for patrols, meetings, and appointments, demonstrating a commitment to the team's schedule and responsibilities. * Patient and Understanding: Approaches interactions with residents, landlords, and colleagues with patience and understanding, acknowledging diverse perspectives and taking the time to listen actively. * Empathetic and Approachable: Demonstrates empathy and compassion when engaging with individuals facing housing challenges, creating a safe space for open communication and trust. * Trustworthy and Ethical: Maintains confidentiality and discretion when handling sensitive information, upholding the highest standards of integrity and professionalism.
What you'll get in returnThis will be a full-time position for an initial three to six months with the strong possibility to extend and expand if successful. For the first 13 weeks of being in the role you will receive £12 per hour + holiday allowance (£13.45 total hourly accrual), then you will receive a rate uplift to £13.88 per hour + holiday allowance (£15.56 per hour). There are also hybrid capabilities which will open up in this role if performing well.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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