Think Office Recruitment is currently recruiting for an Order and Payment Coordinator to join a successful and growing company based in Aston. The role offers variety and development in a positive and supportive culture .

JOB SPECIFICATION

To deliver exceptional customer service by addressing enquiries, resolving issues, and supporting the daily operations of the customer service department. The role involves acting as the first point of contact for customers and sales representatives, ensuring their needs are met promptly and professionally.

KEY RESPONSIBILITIES

Handle enquiries through multiple channels including telephone and email.
Provide accurate information about products and services
Guiding customers (surgeons) and employees through processes
Accurately processing orders and invoicing customers
Setting up new customers
Maintaining customer databases
Chase outstanding invoices, fulfilling any requests to aid swift payment
Provide monthly account statements
Coordinating with other departments e.g logistics and sales
Reporting MI data

KEY SKILLS and COMPETENCIES

Good computer skills with knowledge of Microsoft word Excel and Outlook

Be thorough and understand importance of accuracy

Excellent attention to detail

Proficient with numbers

Desire to learn and develop both independently and as part of a team

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Think Office Recruitment Ltdto contact you and retain your details.

Order and Payment Coodinator