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Compliance Officer - Permanent/Part-Time (22.5 hours per week)
Location: West Midlands / UK - Hybrid working (1 day per week travel to Birmingham, Uxbridge, or Watford)
Role Overview
We are seeking a knowledgeable and proactive Compliance Officer to join our team on a part-time basis. The successful candidate will be responsible for managing corporate compliance risk, developing, and maintaining company policies, and monitoring compliance activity to minimise reputational, financial, and contractual risks.
You will act as a subject matter expert (SME), offering guidance to support process improvements that drive business efficiency and support strategic goals.
Key Responsibilities
Audit and Compliance Monitoring
- Conduct a wide range of audits across all Brook Street brands to assess compliance with statutory, contractual, and internal standards, and identify areas for improvement.
Data Management & GDPR
- Handle client requests in line with Corporate Data Privacy protocols.
- Respond to applicant queries.
- Process Data Subject Requests, including Right to be Forgotten and Subject Access Requests.
Contractual Audits
- Audit Strategic and Key Account KPIs and obligations.
- Review branch recruitment practices against contractual terms.
External Audits
- Coordinate and support external audits, including:
- Client audits
- Modern Slavery and GLAA inspections
- Regulatory inspections (e.g., CQC, Ofsted)
- Statutory agency requests (e.g., REC, UKVI, EASI, DBS)
Operational and SME Support
- Provide daily guidance to branches and business support teams on:
- The Employment Agencies Act and Conduct Regulations 2003
- Modern Slavery, Business Ethics, and GLAA standards
- Right to Work checks
- Recruitment of individuals with criminal records
- Data privacy and internal screening requirements
- Support the Bids and Legal teams with content for tenders and service level agreements.
- Attend business meetings or regional briefings as required.
Training and Development
- Support and deliver compliance training workshops for new starters.
- Design and deliver bespoke training sessions at the request of senior management.
- Create training materials reflecting legislative or procedural changes.
- Collaborate with the Talent Acquisition and Training teams to develop relevant resources.
Project Management
- Lead and contribute to projects focused on process improvement and risk reduction.
- Maintain effective documentation, reporting, and evaluation procedures.
- Engage with teams across all levels of the business to gather feedback and complete assigned project tasks.
Complaints & Investigations
- Manage serious complaints including allegations of fraud, accidents, and incidents.
- Provide out-of-hours support (including evenings and weekends) as part of Night Service duty.
- Coordinate safeguarding cases, liaising with local authorities, police, education providers, and client safeguarding teams.
- Conduct investigations to support disciplinary procedures.
Internal Audits
- Perform audits across branch operations (Commercial, Industrial, Strategic Accounts, and Social Care).
- Audit CCT processes, particularly Public Sector Resourcing (PSR).
- Carry out ad hoc audits as required.
Policy and Procedure
- Develop and maintain internal policies and procedures, in consultation with stakeholders and relevant legislation.
- Align policies with the company's strategic objectives and evolving regulatory landscape.
Additional Responsibilities
- Prepare audit reports and contribute to the annual risk profiling programme.
- Respond to client audit requests and provide supporting documentation.
Key Skills & Experience
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong verbal and written communication skills, confident interacting at all organisational levels.
- Knowledge of the recruitment sector and related compliance standards.
- Excellent attention to detail and administrative capabilities.
- Highly organised, with strong time management and prioritisation skills.
- Able to manage high workloads and work to tight deadlines under pressure.
- Self-motivated, solution-focused, and adaptable.
- Committed to upholding company ethics and service standards.
- Able to respond effectively and professionally to operational queries and requests.
Why join us?
At Brook Street, your career is more than just a job. It's a chance to thrive in a vibrant and inclusive community where your achievements are celebrated, your wellbeing is prioritised, and your potential is empowered. Develop your skills with our award-winning Learning and Development team and take control of your growth with our Brook Street Career Ladder. Be part of a diverse and supportive team and explore new opportunities across our family of brands.
What you'll receive:
- Compensation: Competitive base salary with opportunities for annual bonuses, and rewards.
- Holidays: 24 days' annual leave (up to 27 days with service) plus your birthday off, with the option to purchase up to five additional days.
- Recognition and rewards: Shout outs, Branch of the Year competitions, high-performance incentives, employee appreciation and so much more.
- Pension: Competitive plan with contributions that grow with your length of service.
- Health & wellbeing support: Flexible benefits fund offering private medical insurance, dental, gym memberships, health screenings, and more.
- Work life balance: Generous family friendly policies, including an employee assistance programme.
- Additional Perks: Monthly early finish Fridays, discounted share purchase opportunities, annual volunteering programme and awards, gym membership discounts, and retail shopping discounts through Tastecard and ManpowerGroup Rewards.
About us:
Your local recruitment experts
We are one of the UK's leading trusted recruitment agencies, specialising in business professionals and social care, and we make hiring and job searching more personal, priding ourselves on providing a high-quality service that keeps our associates and clients returning time and again.
We are proud to have been voted one of the world's most ethical companies for 16 years. This reflects our commitment to integrity, transparency, and ethical business practices.
We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Discover why we are so proud to be Brook Street. Apply now.
We can only accept candidates who reside in the UK.
