Resident Liaison Officer

Job Title: Resident Liaison Officer

Location: Birmingham

As a Resident Liaison Officer, you will be the primary point of contact for tenants, ensuring effective communication between the council and residents. Your role will involve addressing tenant concerns, coordinating maintenance and repair work, and ensuring that tenants are informed and satisfied with the services provided.

• Tenant Communication: Act as the main liaison between the council and tenants, addressing queries, concerns, and requests promptly and effectively.
• Maintenance Coordination: Work closely with the maintenance team to schedule and oversee repair and maintenance work, ensuring minimal disruption to tenants.
• Tenant Support: Provide support and assistance to tenants, including helping them understand their rights and responsibilities and guiding them through council processes.
• Community Engagement: Organise and participate in community meetings and events to foster a sense of community and ensure tenant voices are heard.
• Complaint Resolution: Handle complaints and issues from tenants, working to resolve them swiftly and satisfactorily.
• Documentation: Maintain accurate records of tenant interactions, complaints, and maintenance work to ensure transparency and accountability.
• Health and Safety: Ensure all activities comply with health and safety regulations and council policies.

• Proven experience in a customer service or liaison role, preferably within the housing or public sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Ability to work independently and as part of a team.
• Knowledge of housing regulations and tenant rights is an advantage.
• Empathy and a commitment to providing outstanding service to tenants.
• Good organisational skills and attention to detail.
• Flexibility to respond to urgent issues outside regular working hours when necessary.

If you are interested please apply here.