- Answering incoming calls and providing prompt, accurate information on shipment queries and transport-related matters.
- Liaising with external partners, drivers, and carriers to coordinate and confirm delivery schedules.
- Updating customers and internal departments on the status of shipments, ensuring all relevant stakeholders are kept informed.
- Maintaining accurate records of deliveries and updating internal systems with shipment details.
- Assisting the transport team with administrative tasks, including preparing and updating documents related to transportation.
- Ensuring any transport issues or delays are communicated to relevant teams in a timely manner.
- Supporting compliance with health and safety procedures within the transport office.
- Previous experience in a similar transport or logistics role is desirable.
- Excellent communication and interpersonal skills, with the ability to provide clear and concise updates.
- Strong organisational skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficient in Microsoft Office (Word, Excel, Outlook) and ability to quickly learn internal systems.