Transport Coordinator

Goldstar is one of the leading Road Transport Companies. We operate to the highest accredited professional standards and are anything but the stereotypical transport company.

About the job

Location: Birmingham

Monday to Friday (45 hours)

Time: 1pm-10pm

Salary up to £ 30,000 PA, open for discussion

The Transport Coordinator role is responsible for providing administrative and operational support to the team. This includes tasks such as progressing the fleet of vehicles, coordinating shipments, and maintaining customer records. The ideal candidate will have a strong understanding of the transport industry and be able to work independently and as part of a team.

Key responsibilities:

· Manage the day-to-day operations of Goldstar operations.

· Coordinate and schedule all transport activities.

· Monitor and track the movement of goods and vehicles.

· Ensure compliance with transport regulations and standards.

· Liaise with drivers and other staff to ensure smooth transport operations.

· Prepare and maintain accurate transport records and reports.

· Provide support across the business as required.

· Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.

· Conduct necessary investigation(s) to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.

· Maintain an open dialogue with other units’ managers so as to organize activities that will enhance the company’s general performance.

· Oversee the order process for Goldstar to maintain standard KPIs.

· Providing customer information in addition to other tasks in the field associated with routine operations.

· Data analysis and Oversight of Goldstar schedule and operations.

· Cross-functional work within the other departments of Goldstar and customers.

· Ensure maximum productivity and route management systems and establish productivity goals where needed.

· Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance.

· Manage the fleet of vehicles, including tracking vehicle locations.

· Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries.

· Maintain customer records, including updating contact information, tracking orders, and resolving issues.

· Provide administrative support to the Operations team, including preparing reports, answering customer inquiries

· Ensuring that all vehicles are in good working order and properly maintained.

· Resolving any freight issues and acting as an intermediary between the customer and the driver.

· Push for back load on jobs where appropriate.

· Any other task suggested by the management

What are we looking for from you to join us as a Transport Coordinator:

· Previous experience in transport would be ideal.

· Excellent commercial awareness and business acumen.

· Experience customer-facing skills and telephone manners.

· Great communication skills both written and verbal.

· Self-motivated and ability to motivate others.

· Adaptable with the ability to work in a fast-paced environment.

· Good leadership skills and team worker.

· Excellent analytical skills

· Good time management abilities

· Good negotiation skills and excellent decision-making ability

How We Help You Thrive

· 28 days annual leave.

· Free onsite parking

· Workplace Pension

· EAP for employees at work

· Employee committee meeting

· Mental health and wellbeing

· Sage Benefits

· Learning and development

If this sounds like the right role for you, we’d love to hear from you.