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We are looking for a highly skilled and experienced Operational Account Manager to be responsible for the technical and operational management of medical equipment, customer relationships, contract retention and growth.
Please note that this is a field based nationwide role, and medical devices experience is essential.
Benefits:
* 25 days holiday + bank holidays
* Pension
* Private healthcare
* Employees assistance programme
* Electric car scheme
* Cycle to work scheme
As the Operational Account Manager, you will be responsible for:
* Customer relationship management, retention of existing customer contracts.
* Acting as a critical link between different commercial departments and the customer.
* Reviewing and updating existing procedures.
* Responsible for investigation of incidents involving medical devices.
* Working closely with customer experience managers to monitor customer satisfaction and manage improvement initiatives.
* Many other duties, full job description available upon request.
The successful Operational Account Manager will have the following related skills / experience:
* Extensive technical knowledge of medical devices.
* Recognised professional qualification in engineering or clinical services.
* Familiarity with appropriate national and local regulatory standards.
* Extensive knowledge of MHRA Managing Medical Devices and associated
* legislation/regulations.
* At least 6 years working with/for healthcare providers/suppliers.
For more information, please contact Sharon Tanner on 0118 956 7064
